ABOUT EVE SHIPPING & HANDLING POLICY

​

----

 

Delivery terms

We only send to street addresses in West and East Malaysia. We do not accept or ship items to a PO Box address. We do not cover international shipping, but we are currently working on adding this feature to our e-commerce site. About Eve shall inform you as soon as this service becomes available.

​

We offer free shipping for orders above RM150. If there is any promotional free shipping campaign, we will indicate it on the product page.

If your order exceed the weight of our shipping coverage (> 1.5kg), we will apply:

West Malaysia - Subsequent kg: +RM4

East Malaysia - Subsequent kg: +RM15

​

There will be three (3) attempts to have your order delivered to you. If at all these three (3) attempts fail, a note will be placed at the recipient's mailbox. You may have to collect the item from the courier service or notify us.

​

Business days for delivery processing

Your order need to be made to us between the days of Monday - Friday before 12 noon to be processed on the same business day.

Any order made after 12 noon will be processed the following day and this may affect the delivery time.

Express shipment order needs to be placed before 12 noon. Any express shipment order made after 12 noon will be processed the following day and this may affect the delivery time.

​

General delivery time

About Eve endeavors to have your order shipped in a timely manner.

Orders shipped to West Malaysia can be expected to arrive within the timeframe or sooner than the maximum delivery time i.e. 3-5 business days.

Orders shipped to East Malaysia can be expected within 4-5 business days.

​

Multiple address delivery

We are currently only able to ship orders to one address per order. If you require orders to be shipped to multiple address, kindly place a separate order for each delivery address.